Please find our frequently asked questions below. If you have a question that is not answered here then please contact us where we will be happy to help.
How do I book your villa?
First you should check the availability calendar to see if your dates are available. If so, please fill out the booking form that can be found here. Once complete we will contact you via telephone or email to finalise your booking.
How much is the security deposit?
The refundable security deposit is £200 for a 7-14 night stay and £300 for a 21 night stay. It is payable at the time of booking and will be refunded when we have checked the villa upon departure. Any damages and/or breakages will be deducted for the security deposit.
What is the method of payment?
We accept cheques or standard bank transfer.
What happens if my booking cannot be fulfilled due to unforeseen circumstances?
In the very unlikely event that circumstances beyond our control necessitates a cancellation of booking from us, we will refund in full, any monies received by the guests without interest, compensation or consequential loss of any kind.
What time should I arrive & depart from the villa?
The villa is available for occupation from 4pm local time on the day of arrival until 10am local time on the day of departure. This allows us to have the Villa cleaned and ready for the arriving guests. Vacating after 10am may incur a charge.
What is your contact number?
You can contact us on: +44 (0)1253 591169 anytime from 10pm till 6pm
What address do I send my deposit too?
Our address is:
Caxton House, Caxton Ave
What else do we need to know?
Our villa is strictly non-smoking, however we do allow smoking in the outdoor pool area and around the exterior of the villa.
Person under the age of 21 years old are not accepted unless accompanied by a parent or an adult.
Under no circumstances are pets allowed in the villa.
Where are you Terms & Conditions?
You can find our terms and conditions here.